Eleanor & Kevin Hardy – ‘EKH Home Improvements (ekhhomeimprovements.co.uk) collects your data in order to provide you with products and services, and to provide you with excellent customer service, this is the only purpose for using your data. We use your data in order to contact you in regard to queries, services, client contracts, to collect fees or monies owed, feedback and send you updates. Or any other necessary reasons to contact you. Your data is not passed onto anyone else and your data is only stored while your appointment, order or payment is being completed. Your data is access restricted in line with current GDPR guidelines. Your information is not shared with any third parties. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
The information we collect is given to us by you via our contact page or upon direct contact. This information could include your name, phone number, email address and any other details you choose to provide, for example, social media handles, feedback, reviews or personal profiles.
You may have heard of the padlock icon that appears on some websites to reassure the internet buyer of online security in place – this is in place to reassure you your information is not accessible to outside users. If you ever visit our site where this padlock is not visible, please do not contact us through our site directly and contact via email or telephone.
You will not be asked for your credit card details whilst browsing ekhhomeimprovements.co.uk and will only make a payment directly to EKH Home Improvements via cash, bank transfer, or other payment methods that can be discussed upon purchasing services. This means ekhhomeimprovements.co.uk will never see your debit/credit card details as these are dealt with via your bank/Paypal and not through our servers. We do not hold your bank details after an order payment.
If you contact us via e-Mail, Facebook or Instagram, your data is managed in accordance with your email provider's, Facebook's and Instagram’s terms and conditions. This website is created in accordance with and hosted by Wix.com. Wix.com provides us with the online platform that allows us to share and sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All physical/written details are locked in a secure storage facility, we keep them on file for 6 years for HMRC/legal purposes. Secure shredding is used after 6 years to destroy all personal details. Digital invoices are stored in QuickBooks online, and a copy is sent to our accountant. If you require more information on this, please get in touch.
If you would like us to delete your personal data sooner or change your details, please contact us via email or telephone - details of which are on our contact page. Alternatively you can post your request to us at EKH Home Improvements, 19A Walter Street, Draycott, Derby, DE72 3NU.
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date; a session cookie, on the other hand, will expire at the end of the user session, when the web
browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information
that we store about you may be linked to the information stored in and obtained from cookies.
the website for you;
including preventing fraudulent use of login credentials, and to protect our website and services
you visit our website. These are the third-party service providers that store cookies when you visit our
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